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How should supporting documents be transferred?
Confirm the recipient and the provider's authorized submission route before sending identification or financial records.
An urgent request in an unexpected message is not proof that the channel is genuine.
Ask what information is required and how it will be handled. Keep a record of submission while avoiding unnecessary disclosure to unofficial comparison or messaging services.
Find a guide for your borrowing question
Collect the date, amount and contractual wording, then follow the provider's relevant enquiry process.
Definitions
- Applicable jurisdiction
- Legal setting that governs the agreement or a particular right; it is not established merely by the language of a website.
- Written record
- Document identifying the information, decision or communication that can be checked later.